Last update on October 18th, 2024
Welcome to Soulmet. We respect and value your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy describes the privacy practices of Soulmet (the “Platform”,“Soulmet”, “we”，“our” or “us”) and how we manage personal information collected via our application, website, and other platforms or services.(collectively, the “Services”).
By using the Services, you acknowledge and accept the terms of this Privacy Policy. If you
do not agree with this Privacy Policy or any other agreements that govern your use of the Services, please refrain
from using us.
We collect information that you provide voluntarily, but is not limited to, the following. Such as your email address, name, gender, date of birth, marital status, country, and city, Additionally, we may receive information about you from third parties. We also automatically collect data, which includes your IP address, device type, hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network details, non-direct content moderation displays, and mobile network information (including your mobile phone number).
When you use us, we will collect certain from your device, including its model, device ID (like Android ID, IMEI, IMSI, Mac address), software list, operating status, operating system version, network logs, internet connection status, software usage records, and IP address. This information helps us with bug analysis, spam prevention, and ensuring your account security. If you refuse to provide this information, it may affect your ability to use our services normally. We also use this data to improve and optimize your experience, but we will only process it with your permission and in compliance with applicable data protection laws.
Besides the information you give us directly, we also receive information about you from other sources. For example, if you choose to create or log into your Soulmet account using your social media accounts (like Facebook or Google), we may collect information shared through those platforms.
We may use third-party software development kits (SDKs) to enhance our services and improve user experience. These SDKs may collect certain information about your device and usage patterns to provide features such as analytics, advertising, and social media integration.
The data collected by these third-party SDKs is governed by their own privacy policies. We encourage you to review these policies to understand how they handle your information. We do not have control over the data collection practices of these third-party SDKs and are not responsible for their content or privacy practices.
If you do not wish for these SDKs to collect your information, you can manage your preferences through your device settings or by opting out where available.
Below is information on our main third-party SDK providers:
Firebase SDK
Usage: for data statistics
Link: https://firebase.google.com/support/privacy
Kochava SDK
Usage: for data statistics
Link: https://www.kochava.com/privacy/support-privacy/
Facebook SDK
Usage: for data statistics and AD
Link: https://www.facebook.com/privacy/policy/
Google Play Billing
Usage: for pay
Link: https://policies.google.com/privacy
io-agora-rtc-full-sdk
Usage: for Video Chat
Link: https://www.agora.io/en/privacy-policy/
We may use your personal data for various purposes, including:
We may share your personal information in the following circumstances:
We strive to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. While we implement measures to protect your data, like all tech companies, we cannot guarantee that your personal information will always be secure. It’s important to note that no website or internet transmission is entirely secure. Therefore, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never happen.
We consistently monitor our systems for potential vulnerabilities and attacks, and we routinely evaluate our data collection, storage, and processing practices to enhance our physical, technical, and organizational security protocols. If we suspect or detect any security breach, we may suspend your access to some or all of our services without prior notice.
As a user, you have certain rights regarding your personal information. These include the right to access, correct, or delete your data, as well as the right to restrict or object to its processing. To exercise these rights, please contact us using the details provided in this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
The rights you have are as follows:
You can delete your account by clicking Me>Setting>Delete Account.
Upon successful deletion, your account and all associated personal data will be removed from our systems. Please note that some information may be retained for legal or compliance purposes, in accordance with applicable laws.
We will confirm the completion of the deletion process and inform you of any data that may still be held. If you change your mind after deletion, you will need to create a new account to continue using our services.
Our Services are not intended for use by children under 18 years of age. If you find out that someone younger than 18 has given us their information, please let us know. Our Services are restricted to users who are 18 years of age or older. If we discover that anyone under the age of 18 has registered with us and provided personal data, we will take action to cancel their registration and remove their profile information from our Services.
This Privacy Policy may be updated over time as we strive to enhance your experience. If we make significant changes, we will notify you and give you the opportunity to review the revised policy. By continuing to access or use the Service after these changes take effect, you agree to be bound by the updated Privacy Policy.
If you have any questions or concerns about this privacy policy or our data practices, please reach out to us. We will make an effort to reply within a reasonable timeframe.Email:[email protected]